Customers may add additional functionality to that offered however this should only be in scenarios where there is a required business outcome gained that could not be achieved using an out of the box method. ServiceNow encourages simple, lean ITSM processes and that is reflected in the out of the box design. It is intended that this process be followed as closely as possible regardless of the level of maturity of the customer. 19Ĥ Introduction This process guide will provide a detailed explanation on how the change management process is enabled within the ServiceNow platform. 18ģ Configuration Management User Experience Process Governance Measurement Dashboards and Reporting. 9 State: Assess State: Authorize State: Scheduled State: Implement State: Review State: Closed State: Canceled Emergency Change Process Emergency Changes Approval Retroactive Changes Standard Change Process Standard Change Template Lifecycle Standard Change Templates Standard Change Lifecycle Overdue Changes Other Processes Incident Management Problem Management. 1 Process Design Guide Change Management New York Release Updated: July 2019Ģ Table of Contents Introduction.
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